Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of Algeria
Because user's satisfaction is considered one of the most important factors in e-government success assessment, this study examines impacts of system quality, information quality, service quality, digital skills, access means, service awareness, trust, and perceived usefulness on expressed satisfaction about e-government services. Using survey, 1453 valid responses were collected from e-government services users across Algeria. The study empirical outcomes shows eight out of nine identified factors have significant impacts on users' satisfaction with e-government services.
Year of publication: |
2018
|
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Authors: | Idoughi, Djilali ; Abdelhakim, Djeddi |
Published in: |
International Journal of Electronic Government Research (IJEGR). - IGI Global, ISSN 1548-3894, ZDB-ID 2260955-6. - Vol. 14.2018, 1 (01.01.), p. 63-85
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Publisher: |
IGI Global |
Subject: | Algeria | Digital Divide | E-Government | Evaluation | IS Success Model | Satisfaction |
Saved in:
Online Resource
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