Developing customer-focused public sector reward schemes : evidence from the Botswana government's performance-based reward system (PBRS)
Botshabelo Kealesitse; Barry O'Mahony; Beverly Lloyd-Walker; Michael Jay Polonsky
| Year of publication: |
2011
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|---|---|
| Authors: | Kealesitse, Botshabelo ; O'Mahony, Barry ; Lloyd-Walker, Beverly ; Polonsky, Michael Jay |
| Published in: |
International journal of public sector management : IJPSM. - Bingley : Emerald, ISSN 0951-3558, ZDB-ID 616356-7. - Vol. 26.2013, 1, p. 33-55
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| Subject: | Public sector management | Service delivery | Performance measurement(quality) | Botswana | Performance management | Customer services quality | Öffentlicher Sektor | Public sector | Leistungsentgelt | Performance pay | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Performance-Management | Botsuana |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009712879