Developing organizational culture in independently owned restaurants : links to service quality and customers’ intentions to return
Dean A. Koutroumanis; Mary Anne Watson; Barbara R. Dastoor
Year of publication: |
2012
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Authors: | Koutroumanis, Dean A. ; Watson, Mary Anne ; Dastoor, Barbara R. |
Published in: |
The journal of applied business research. - Littleton, Colo. : CIBER Research Inst., ISSN 0892-7626, ZDB-ID 11075557. - Vol. 28.2012, 1, p. 15-25
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