Development and Application of an Analytical Framework for the Measurement of Customer Service Quality in the Banking Industry of Cyprus
Year of publication: |
2011-08
|
---|---|
Authors: | Rossides, Yiannos |
Other Persons: | Curry, Adrienne (contributor) |
Publisher: |
University of Stirling |
Subject: | service quality | measurement | banks | SERVQUAL | Bank customer service Cyprus | Employee motivation Cyprus | Bank employees Cyprus |
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