Development and testing of an assessment model for social enterprises : the case of Capeltic in Mexico
Maria Odette Lobato-Calleros, Karla Fabila Rodriguez, Paulina Carrera-Lobato and Rodrigo Carrera-Loba
Year of publication: |
2016
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Authors: | Lobato-Calleros, Maria Odette ; Rodriguez, Karla Fabila ; Carrera-Lobato, Paulina ; Carrera-Loba, Rodrigo |
Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 22.2016, 5, p. 1009-1020
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Subject: | Sustainable development | Quality management | American customer satisfaction index | Consumer satisfaction index | Social enterprise | Kundenzufriedenheit | Customer satisfaction | Sozialwirtschaft | Social economy | Mexiko | Mexico | Qualitätsmanagement | Nachhaltige Entwicklung |
Saved in:
Online Resource
Type of publication: | Article |
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Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1108/BPMJ-01-2016-0027 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011609864
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