Development of a framework for services recovery for service industries
Year of publication: |
2012
|
---|---|
Authors: | Niriender Kumar ; Filzah Md Isa ; Cheng Wei Hin ; Haim Hilman Abdullah |
Published in: |
Journal for global business advancement : JGBA. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-966X, ZDB-ID 2193383-2. - Vol. 5.2012, 2, p. 89-102
|
Subject: | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Mitarbeiterbindung | Employee retention | Arbeitsgruppe | Team | Dienstleistungsberufe | Service workers | Emotion | Malaysia |
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