Development of a simplified approach based on the EFQM model and Six Sigma for the implementation of TQM principles in a university administration
Year of publication: |
2011
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Authors: | Campatelli, Gianni ; Citti, Paolo ; Meneghin, Andrea |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 7, p. 691-704
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Subject: | Qualitätsmanagement | Quality management | Hochschule | Higher education institution | Italien | Italy |
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