Dienstleistungsqualität aus Kundensicht : vom merkmals- zum ereignisorientierten Ansatz
Bert Hentschel
| Year of publication: |
1992
|
|---|---|
| Authors: | Hentschel, Bert |
| Publisher: |
Wiesbaden : Dt. Univ.-Verl. |
| Subject: | Dienstleistung | Services | Produktqualität | Product quality | Konsumentenverhalten | Consumer behaviour | Theorie | Theory |
| Description of contents: | Table of Contents [d-nb.info] ; Table of Contents [gbv.de] |
| Extent: | XXI, 387 S. : graph. Darst |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliografie enthalten ; Bibliography included ; Hochschulschrift ; Thesis |
| Language: | German |
| Thesis: | Zugl.: Eichstätt, Kath. Univ., Diss., 1992 |
| Notes: | DUV Wirtschaftswissenschaft"--p. 4 of cover Originally presented as the author's thesis (doctoral)--Katholische Universität Eichstätt, Wintersemester 1991/92 Includes bibliographical references (p. 341-387) Literaturverz. S. 341 - 387 |
| ISBN: | 3-8244-0116-9 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000854563