Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes
Year of publication: |
2011
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Authors: | Cassia, Fabio ; Magno, Francesca |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 23.2011, 5, p. 550-559
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Subject: | Öffentliche Dienstleistung | Public services | Neues Steuerungsmodell | New public management | Bürgerbeteiligung | Public participation | Kommunalverwaltung | Local government | Italien | Italy |
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