Differences in emotional labor across cultures : a comparison of Chinese and US service workers
Year of publication: |
2014
|
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Authors: | Allen, Joseph A. ; Diefendorff, James M. ; Ma, Yufeng |
Published in: |
Journal of business and psychology. - New York, NY : Springer, ISSN 0889-3268, ZDB-ID 227424-3. - Vol. 29.2014, 1, p. 21-35
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Subject: | Emotional labor | Cultural differences | Emotional exhaustion | Affectivity | Emotion | China | Vergleich | Comparison | Stress | Work stress | Kulturelle Identität | Cultural identity | USA | United States | Arbeitszufriedenheit | Job satisfaction |
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