Difining business process maturity : a journey towards exellence
Year of publication: |
2011
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Authors: | Looy, Amy van ; Backer, Manu de ; Poels, Geert |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 11, p. 1119-1137
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Subject: | Prozessmanagement | Business process management | Definition |
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