Digital/web-based technologies and purchasing and supply management: A UK Study

The digital revolution on the web/internet is believed to be having a major impact on the performance of firms’ purchasing and supply functions. Beyond anecdotal evidence however, little is known about the actual level of utilisation of web-based interaction technologies in purchasing and supply management (P&SM). This paper addresses this gap through an empirical survey of 156 UK-based organisations. Findings indicate that only six in every ten organisations use digital/web-based technology (DWBT) in P&SM, and that the usage level is particularly low in SMEs. Current uses, and the importance of DWBT in P&SM in the future are reported. The paper also investigates the perceived benefits of DWBT in this area, and the link between uses, benefits and P&SM relationship orientation. The evidence suggests that at present DWBT is not a key driver of closer (collaborative) buyer-supplier relationship development. Implications are put forward.