The Digitalisation of Financial Services in Hong Kong : Recent Experience, Regulatory Developments and Considerations for Sustainable Innovation and Growth

The report reviews market and policy factors that have accelerated the digitalisation of financial services in Hong Kong in the past few years. It then discusses the implications of digitalisation for financial inclusion and environmental sustainability, as well as the associated risks for consumers, featuring insights from local financial institutions based on interviews commissioned by the HKIMR. The report also highlights the measures implemented both in Hong Kong and internationally to mitigate the potential risks and enhance consumer protection, and it concludes with considerations for sustainable innovation and growth in the digitalisation journey for financial services in Hong Kong