This paper examines the assumptions that underlie the design of appraisal schemes and identifies the difficulties and dilemmas inherent in the process. The research reported here uncovered the subjective view of the difficulties and dilemmas faced by appraisees and personnel professionals. Dilemmas not previously uncovered in research on appraisal are revealed and discussed. The paper argues that a unitarist view of appraisal is naive. Appraisees and personnel professionals see appraisal as a political process, one that is reinforcing discrimination. Despite its many limitations, both parties can see the value of appraisal if good human relations are fostered through the process, providing feedback and helping set objectives.
