Dimensiones de la gestión del conocimiento y de la gestión de la calidad: Una revisión de la literatura

The aim of this paper is to identify the dimensions for organisation knowledge and quality management in order to help researchers to measure both terms and their impacts on performance in future studies. A literature review about knowledge management and qualitymanagement is carried out to that end. The results of this paper show that the dimensions for knowledge management are the following: creation, transfer and storage, and application and use. Similarly, the dimensions for quality management are identified (amongst others, leadership, people management, and customer focus). According to this review, the paper proposes dimensions to measure both terms.