Dimensions of service quality in tourism : an Indian perspective
Year of publication: |
2009
|
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Authors: | Narayan, Bindu ; Rajendran, Chandrasekharan ; Sai, L. Prakash ; Gopolan, Ram |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 1/2, p. 61-89
|
Subject: | Dienstleistungsqualität | Service quality | Tourismuswirtschaft | Tourism industry | Indien | India | Südasien | South Asia |
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