Disaster operations and decision making

Foreword ix Introduction xiii 1. The Emergency Manager: Leading in a Crisis 1 2. Crisis Decision Making 19 3. Disaster Operations: The Art of Operations 39 4. Decision Graphics: The Green Light System 67 5. The Emergency Operations Center 79 6. The Press, Friend and Foe 111 7. The National Incident Management System and the Incident Command System 127 8. Technology and Social Media 159 9. Building the Team: The Core Liaison Group 173 10. Training the Team 189 11. Resources: Decision Aids and Worksheets 277 FEMA Glossary 341 Suggested Readings 363 Index 367.