Discourses of professionalism in front-line service work : insights from a case study in an Italian bank
Year of publication: |
2019
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Authors: | Carollo, Luca ; Solari, Luca |
Published in: |
Work, employment and society : a journal of the British Sociological Association. - Thousand Oaks, Calif. : Sage, ISSN 1469-8722, ZDB-ID 2000042-X. - Vol. 33.2019, 5, p. 829-845
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Subject: | bank work | professionalism | service triangle | service work | Italien | Italy | Bank | Dienstleistungssektor | Service industry | Arbeitsbedingungen | Working conditions |
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