Discovering the “customer annoyance iceberg” through evidence controlling
Year of publication: |
2008
|
---|---|
Authors: | Stauss, Bernd ; Seidel, Wolfgang |
Published in: |
Service Business. - Springer. - Vol. 2.2008, 1, p. 33-45
|
Publisher: |
Springer |
Subject: | Complaint management | Service controlling | Complaining behavior | Customer annoyance | Customer dissatisfaction |
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