Disparities between services demanded and services received in Taiwanese restaurants
Year of publication: |
2010
|
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Authors: | Chen, Jui-kuei ; Chen, I-shuo |
Published in: |
Global journal of business research : GJBR. - Hilo, Hawaii : IBFR, ISSN 1931-0277, ZDB-ID 2536575-7. - Vol. 4.2010, 1, p. 59-69
|
Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Gastronomie | Restaurant industry | Taiwan |
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