Do customers exhibit engagement behaviors in AI environments? : the role of psychological benefits and technology readiness
Year of publication: |
2023
|
---|---|
Authors: | Yin, Dexiang ; Li, Minglong ; Qiu, Hailian |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 97.2023, p. 1-18
|
Subject: | Affordance theory | AI anthropomorphism | Conspicuous environment | Customer engagement behaviors | Ideal self-congruity | Technology readiness |
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