Do leader expectations shape employee service performance? : enhancing self-expectations and internalization in employee role identity
Galy Binyamin
| Year of publication: |
2020
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|---|---|
| Authors: | Binyamin, Galy |
| Published in: |
Journal of management & organization : JMO. - Cambridge : Cambridge Univ. Press, ISSN 1839-3527, ZDB-ID 2375897-1. - Vol. 26.2020, 4, p. 536-554
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| Subject: | employee service performance | expectations | subjective norms | role identity | social influence | leadership | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Führungsstil | Leadership style | Arbeitskräfte | Workforce |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1017/jmo.2017.68 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012244410