Do service scripts exacerbate job demand-induced customer perceived discrimination?
Year of publication: |
2017
|
---|---|
Authors: | Walsh, Gianfranco ; Hammes, Eva Katharina |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 4/5, p. 471-479
|
Subject: | Customer perceived discrimination | Dyadic data | Employee job demands | Service scripts |
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