Does age affect relationships between customer's attitude, CRM knowledge, satisfaction and relationship share in hotels?
Year of publication: |
2018
|
---|---|
Authors: | Maggon, Mohita |
Published in: |
International Journal of Hospitality and Event Management. - Genéve [u.a.] : Inderscience Enterprises, ISSN 2050-0491, ZDB-ID 3004225-2. - Vol. 2.2018, 1, p. 38-69
|
Subject: | hotels | customer relationship management | CRM | customer satisfaction | India | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Indien | Lieferantenmanagement | Supplier relationship management | Konsumentenverhalten | Consumer behaviour |
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