Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses
Year of publication: |
2016
|
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Authors: | Smit, Brandon W. ; Ryan, Liam C. ; Nelson, Courtney A. |
Published in: |
Journal of personnel psychology. - Göttingen : Hogrefe, ISSN 1866-5888, ZDB-ID 2523023-2. - Vol. 15.2016, 3, p. 134-138
|
Subject: | emotions | affect | personal autonomy | emotional labor | Emotion | Dienstleistungssektor | Service industry | Persönlichkeitspsychologie | Personality psychology | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungsberufe | Service workers | Konsumentenverhalten | Consumer behaviour |
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