Does E-Store Service Quality Affect Customer Loyalty?
Year of publication: |
2009
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Other Persons: | Scott, Donald Robert (contributor) ; von der Heidt, Tania (contributor) |
Publisher: |
[2009]: [S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kundenbindung | Customer retention | Konsumentenverhalten | Consumer behaviour |
Description of contents: | Abstract [papers.ssrn.com] ; Abstract [doi.org] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments August 11, 2009 erstellt Volltext nicht verfügbar |
Other identifiers: | 10.2139/ssrn.1447547 [DOI] |
Classification: | C42 - Survey Methods ; C31 - Cross-Sectional Models; Spatial Models ; M31 - Marketing |
Source: | ECONIS - Online Catalogue of the ZBW |
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