Does emotional labor moderate customer participation and buying?
Year of publication: |
May 2016
|
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Authors: | Seger-Guttmann, Tali ; Medler-Liraz, Hana |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 36.2016, 7/8, p. 356-373
|
Subject: | Customer participation | co-creation value | employee effort | emotional labor | Emotion | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Mitbestimmung | Codetermination | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
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