Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Year of publication: |
2022
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Authors: | Madhan, Kumar ; Shagirbasha, Shameem ; Iqbal, Juman |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 103.2022, p. 1-12
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Subject: | Emotional irritation | Frontline service staff | Psychological detachment | Quick-service restaurants | Voice of employee | Workplace incivility | Gastronomie | Restaurant industry | Arbeitsverhalten | Work behaviour | Emotion | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Tourismusberufe | Tourism employees | Mitbestimmung | Codetermination |
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Cho, Meehee, (2016)
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Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N., (2017)
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Poh Theng Loo, (2021)
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Iqbal, Juman, (2023)
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