Does IT Lead to More Equal Treatment? An Empirical Study of the Effect of Smartphone Use on Customer Complaint Resolution
Year of publication: |
2019
|
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Authors: | Tucker, Catherine E. |
Other Persons: | Yu, Shuyi (contributor) |
Publisher: |
[2019]: [S.l.] : SSRN |
Subject: | Beschwerdemanagement | Complaint management | Mobiltelefon | Mobile phone | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
Extent: | 1 Online-Ressource (51 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments June 12, 2019 erstellt |
Other identifiers: | 10.2139/ssrn.3011633 [DOI] |
Classification: | M30 - Marketing and Advertising. General ; M38 - Government Policy and Regulation ; L86 - Information and Internet Services; Computer Software |
Source: | ECONIS - Online Catalogue of the ZBW |
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