Does making less effort entail satisfaction? : a large empirical study on client relationship services
Caroline Ardelet, Christophe Benavent
| Year of publication: |
2023
|
|---|---|
| Authors: | Ardelet, Caroline ; Benavent, Christophe |
| Published in: |
International journal of market research. - Thousand Oaks, CA : Sage Publishing, ISSN 2515-2173, ZDB-ID 2066720-6. - Vol. 65.2023, 1, p. 83-99
|
| Subject: | customer effort score | interaction channel | satisfaction | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Arbeitszufriedenheit | Job satisfaction | Zufriedenheit | Satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/14707853221113953 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014233821