Does psychological capital make employees more fit to smile? : the moderating role of customer-caused stressors in view of JD-R theory
Pin-Chyuan Hwang, Ming-Chuan Han
| Year of publication: |
2019
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|---|---|
| Authors: | Hwang, Pin-Chyuan ; Han, Ming-Chuan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 77.2019, p. 396-404
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| Subject: | Psychological capital | Emotional demands-abilities fit | Customer-related social stressors | Job demand-resource (JD-R) theory | Stress | Work stress | Arbeitspsychologie | Organizational psychology | Arbeitszufriedenheit | Job satisfaction | Emotion | Persönlichkeitspsychologie | Personality psychology | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2018.08.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011988662