Does relationship marketing matter in online retailing? : a meta-analytic approach
Year of publication: |
March 2016
|
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Authors: | Verma, Varsha ; Sharma, Dheeraj ; Sheth, Jagdish N. |
Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 44.2016, 2, p. 206-217
|
Subject: | Relationship marketing | Customer relationship management | Loyalty | Online retailing | Beziehungsmarketing | Online-Handel | Einzelhandel | Retail trade | Electronic Commerce | E-commerce | Lieferantenmanagement | Supplier relationship management | Konsumentenverhalten | Consumer behaviour | Meta-Analyse | Meta-analysis |
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