Does the Co‐Creation of Service Recovery Create Value for Customers? The Underlying Mechanism of Motivation and the Role of Operant Resources
Year of publication: |
2018
|
---|---|
Authors: | Skourtis, George ; Décaudin, Jean‐Marc ; Assiouras, Ioannis ; Karaosmanoglu, Elif |
Published in: |
European Management Review. - Wiley, ISSN 1740-4762, ZDB-ID 2161310-2. - Vol. 16.2018, 4 (29.06.), p. 997-1013
|
Publisher: |
Wiley |
Saved in:
Online Resource
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