"Doesn't really answer my question ..." : exploring customer service interactions on twitter
Ursula Lutzky
Year of publication: |
2024
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Authors: | Lutzky, Ursula |
Published in: |
International journal of business communication : IJBC ; a publication of the Association of Business Communication. - Los Angeles, Calif. : Sage, ISSN 2329-4892, ZDB-ID 2754771-1. - Vol. 61.2024, 1, p. 92-114
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Subject: | customer communication | airline industry | Ryanair | corpus linguistics | social media | Twitter | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Fluggesellschaft | Airline | Kundenservice | Customer service | Linguistik | Linguistics |
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