Don't bug me! : service recovery for cockroach sighting in hotel food services
Year of publication: |
December 2017
|
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Authors: | Shih, Hui-Wen ; Chen, Po-Ju |
Published in: |
International journal of business and economics. - Taichung : Feng Chia University, ISSN 1607-0704, ZDB-ID 2573186-5. - Vol. 16.2017, 3, p. 295-301
|
Subject: | brand image | crisis management | hotel security and safety | pest infestation, service recovery | satisfaction | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing |
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