Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Brett A. Hathaway, Seyed M. Emadi, Vinayak Deshpande
| Year of publication: |
2021
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| Authors: | Hathaway, Brett A. ; Emadi, Seyed Morteza ; Deshpande, Vinayak |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 67.2021, 3, p. 1508-1526
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| Subject: | queues | callback | structural estimation | Personalbeschaffung | Recruitment | Altersgruppe | Age group | Dauer | Duration | Warteschlangentheorie | Queueing theory | Weibliche Arbeitskräfte | Women workers | Callcenter | Call centre |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/mnsc.2020.3621 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012506002