Driver configurations for successful service infusion
Year of publication: |
August 2017
|
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Authors: | Forkmann, Sebastian ; Henneberg, Stephan ; Witell, Lars ; Kindström, Daniel |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 20.2017, 3, p. 275-291
|
Subject: | service infusion | configurations | business model | dyadic perspective | service capabilities | servitization | hybrid offering | Geschäftsmodell | Business model | Dienstleistungssektor | Service industry | Leistungsbündel | Bundling strategy | Dienstleistungsqualität | Service quality |
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