Drivers of service satisfaction : linking customer satisfaction to the service concept and customer characteristics
Year of publication: |
2008
|
---|---|
Authors: | Anderson, Shannon ; Pearo, Lisa Klein ; Widener, Sally K. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 10.2007/08, 4, p. 365-381
|
Subject: | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | USA | United States |
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