Driving change : the UPS approach to business
Mike Brewster and Fred Dalzell
| Year of publication: |
c 2007
|
|---|---|
| Authors: | Brewster, Mike ; Dalzell, Frederick |
| Publisher: |
New York, NY : Hyperion |
| Subject: | United Parcel Service of America <Atlanta, Ga.> | Postsektor | Postal sector | Wettbewerbsvorteil | Competitive advantage | Unternehmensgeschichte | Business history | USA | United States | Geschichte |
| Description of contents: |
Explains how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction
Table of Contents [gbv.de]
; Table of Contents [loc.gov]
|
| Extent: | XIII, 289 S. 24cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-4013-0907-0 ; 978-1-4013-0907-7 |
| Classification: | Nachrichtenwesen |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003513407