Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan
| Year of publication: |
December 2018
|
|---|---|
| Authors: | Luu Trong Tuan |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 69.2018, p. 132-144
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| Subject: | Paternalistic leadership | Extra-role customer service | Work engagement | Discretionary HR practices | Hospitality | Vietnam | Viet Nam | Führungsstil | Leadership style | Krankenhaus | Hospital | Leistungsmotivation | Work motivation | Gastgewerbe | Hospitality industry | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Personalführung | Leadership |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2018.06.007 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011903424