Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Year of publication: |
2024
|
---|---|
Authors: | Kemppainen, Tiina ; Paananen, Tiina Elina |
Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 34.2024, 3, p. 464-490
|
Subject: | Customer-dominant logic | Transformative service research | Customer well-being | Digital services | Everyday services | Konsumentenverhalten | Consumer behaviour | Digitale Güter | Digital goods | Digitalisierung | Digitization | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Dienstleistung | Services | Dienstleistungsmarketing | Services marketing | Electronic Commerce | E-commerce | Dienstleistungsmanagement | Service management | Kundenservice | Customer service |
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