Dynamic customer value cocreation in healthcare
Year of publication: |
2024
|
---|---|
Authors: | Danaher, Tracey S. ; Danaher, Peter J. ; Sweeney, Jillian C. ; McColl-Kennedy, Janet R. |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 2, p. 177-193
|
Subject: | value cocreation | customer experience | longitudinal analysis | well-being | quality of life | healthcare | hidden Markov model | customer value cocreation | patients | chronic disease | service quality | customer satisfaction | Dienstleistungsqualität | Service quality | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction | Lebensqualität | Quality of life | Beziehungsmarketing | Relationship marketing | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Markov-Kette | Markov chain |
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