E-Banking in United Arab Emirates : Understanding the Innovation and the Impact of its Adoption

Advent and development of technology have brought a lot of advancement to businesses and business transactions around the world; the banking sector and other financial institutions across the world should however not be left out of the benefits of technological development. Electronic banking is an innovative development that has brought a dynamic service operation in the banking sectors. Internet banking has brought a reliable and fast service for customers’ convenience. It has also been embraced in developed and underdeveloped countries, making the innovation a worldly accepted one. The United Arab Emirates (UAE), with one of the best economies in the Middle East, is one of the countries that have embraced electronic banking over the years. The study aims to understand the pattern of electronic banking transactions in the UAE, the customers’ reasons for adoption and non-adoption of the system, as well as the challenges facing electronic banking in the UAE. The study equally aims to understand security, trust, compatibility, physical contact, and computer education as a factor for its adoption and non-adoption of electronic banking