E-COMMERCE AND PRODUCT AND PROCESS DESIGN MANAGEMENT

AbstractThis chapter discusses the topic of product design and process management in an e-commerce setting. The chapter first presents an overview of product design and process management. Next the chapter describes the relevance of e-commerce in product design and process management and how e-commerce can help in enhancing product design and process management by reducing costs. Finally, the chapter explains how “enterprise resource planning” plays an important role in product/process management.