E-COMMERCE AND REENGINEERING AND CONSULTING MANAGEMENT

AbstractThis chapter presents the subjects of reengineering and consulting management in an e-commerce context. The chapter presents a brief overview of the basics of these approaches to change management. The chapter then explains why reengineering and consulting management is important for e-commerce business operations. Finally, the chapter concludes with a discussion on a series of research articles that describe how reengineering should be used to achieve successful e-commerce operations.