E‐HR brings everything together at KPN

Purpose – The paper examines how e‐HR has improved human‐resource (HR) management at telecommunications company KPN. Design/methodology/approach – The paper presents the views of the company's manager of HR systems and information provision on the benefits HR Charter software has brought. Also examines some of the potential pitfalls of e‐HR. Findings – The paper shows that e‐HR can simplify and speed up a range of HR administrative tasks, from booking leave to ensuring that all employees have had the training they need to do their jobs effectively. Practical implications – The paper advances the view that, by freeing HR employees from some of the more routine administration, e‐HR can give them more time to concentrate on more strategic tasks. Warns, however, that e‐HR is no panacea; thorough preparation is needed if e‐HR is to be successful. Originality/value – The paper highlights the need to manage not only the technological aspects of the change, but also the processes and people capabilities.