E-loyalty is not all about trust, price also matters : extending expectation-confimation theory in bookselling websites
Aikaterini C. Valvi; Douglas C. West
| Year of publication: |
2013
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|---|---|
| Authors: | Valvi, Aikaterini C. ; West, Douglas C. |
| Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 14.2013, 1, p. 99-123
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| Subject: | e-loyalty | satisfaction | trust | price | structural equation modeling | Vertrauen | Confidence | Website | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing | Preismanagement | Pricing strategy |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009766265