E-satisfaction and e-loyalty: A contingency framework
Year of publication: |
2003
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Authors: | Anderson, Rolph E. ; Srinivasan, Srini S. |
Published in: |
Psychology & marketing. - New York, NY : Wiley, ISSN 0742-6046, ZDB-ID 2269338. - Vol. 20.2003, 2, p. 123-138
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