E-services and offline fulfilment: how e-loyalty is created
Year of publication: |
2005
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Authors: | Semeijn, Janjaap ; van Riel, Allard C.R. ; van Birgelen, Marcel J.H. ; Streukens, Sandra |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 15.2005, 2, p. 182-194
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