E-services: operating strategy-a case study and a method for analyzing operational benefits
Year of publication: |
2002
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Authors: | Boyer, Kenneth K. ; Hallowell, Roger ; Roth, Aleda V. |
Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 20.2002, 2, p. 175-188
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